Terms | Conditions

Updated on 03 January 2019


Welcome to the website of the ElmMac IT-Support with registered offices at Liberty Life Bldg | 21 Aurora Drive | Umhlanga, Durban under the company registration number 2012/110681/07 and trading as ElmMac. Please read these rules and regulations of our trading terms and conditions for this website in order to understand how they may affect the use of any products and services on offer to you. If at all you do not agree with any of these terms and conditions then perhaps you should consider not to use the online store.


The terms and Conditions stated here are for the ElmMac online website store only and may differ from the terms and conditions for the ElmMac in store purchases.

By using the online store, you agree and accept the Terms and Conditions, as set out below, without modification, reservations or changes. By using this website you agree that these terms and conditions apply as the final agreement with ElmMac website, should you wish to make a purchase.

  1. Detailed description of goods and/or services


ElmMac is a business in the Information Technology industry that Develops Softwares, Mobile Applications Developments, Web Applications developments, Web Developments, Sale of Apple Macs Parts and Devices, Sale and Service of Computers|Laptops|Accessories, Networking services and all IT related Services


  1. Delivery policy


Subject to availability and receipt of payment, Software requests will be processed immediately while Hardware Requests will be processed within 5 working days and delivery confirmed by way of electronic delivery into customers email and courier service respectively .

Incases of courier service, a booking number or tracking number will be provided to the customer for reference ; whereas the customer shall provide ElmMac with the right delivery or postal address. ElmMac will not be held responsible for any losses or delay arising from wrong addresses provided by the customer.


For more information regarding deliver or shipping, Click here


  1. Return and Refunds policy


The provision of goods and services by ElmMac is subject to availability. In cases of unavailability, ElmMac  will refund the client

in full within 30 days. Cancellation of orders by the client will attract a 40% administration fee.


For more information about Return and Refunds Policy, Click Here




  1. Customer Privacy policy


ElmMac shall  take all reasonable steps to protect the personal information of users. For  the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:



For more information about Privacy, Click Here


  1. Payment options accepted


Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the ElmMac bank account, the details of which will be provided on request.


  1. Card acquiring and security


Card transactions will be acquired for ElmMac  via PayFast(Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy..


  1. Customer details separate from card details


Customer details will be stored by ElmMac separately from card details which are entered by the client on PayFast secure site. For more detail on PayFast refer to www.payfast.co.za


  1. Merchant Outlet country and transaction currency


The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).


  1. Responsibility


ElmMac takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.


  1. Country of domicile


This website is governed by the laws of South Africa and ElmMac chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


  1. Variation


ElmMac may, in its sole discretion, change this agreement or any part thereof at any time without notice.


  1. Company information

This website is run by ElmMac  ITSupport  (sole trader ) based in South Africa trading as ElmMac and with registration number 2012/110681/07


  1. (Your Company) contact details


Email: support@elmmac.co.za     Telephone: +27 31 140 0713

Use of this website is entirely at your own risk. We do not warrant that the use of the website will be without error or interruption or that the servers that makes the website available is entirely virus free at all times. No liability will be accepted byElmMac for damage or loss of any kind arising from the access to our website.


All goods are sold strictly cash on delivery only. No products or goods will be released or dispatched unless full payment has been received and the payment has been confirmed by the relevant banks. This is applicable to all payment methods including, but not limited to, credit card payments.


All goods purchased on this website will be supplied by ElmMac unless otherwise stated where as part of the delivery a third party may be engaged.


ElmMac does not warrant that the content displayed on the website is always accurate but every step is taken to ensure that information is up to date and complete.


All rights relating to logos, text, images, data, information or other material communicated on the website are for use on this website and are for viewing purposes only. Unauthorised use, changes or copying is prohibited.


ElmMac values all feedback via the “Contact Us” option on the website. Any information placed on the website will become our property and will not be limited in any way whatsoever as to the use of the information. Any inappropriate comments that contain unlawful, obscene or defamatory material will not be permitted and will be removed from the website entirely.


ElmMac will not distribute, sell or share any personal information provided on this website with anyone else and will solely be restricted to the use on the website and/or the transaction processed on it. We reserve the right to communicate with you regarding information that may be required related to the services or products as a result of use of the website. All personal information is held securely.


To use and access this website you will require a suitable device with internet connectivity and ElmMac shall not be held liable for any charges that may be incurred by you as a result of the connectivity.


Registration is required to make any purchases off the website and accuracy is the user’s responsibility. Create a user name and password and keep it confidential as you will be held responsible for all use on the website that occurs under your user name.


Only online orders will be processed for delivery that have been completed and paid for in full.


ElmMac will not accept responsibility for orders placed incorrectly on the website and will not be held liable for delivering the original intended item unless subject to an additional delivery charge.


Deliveries are subject to withdrawal due to health and safety risk, unavailable parking, excessive distance from parking to offloading area, access unavailability, delivery abuse or misuse in any manner.


Delivery is free for every purchase made over an invoice value for goods over R3500.00+ (Two Thousand Rand) including VAT and is within 5km’s of a ElmMac. Goods must be signed for upon delivery by yourself or your nominated person that is over the age of 18. Deliveries will take place during office hours (9am to 5pm Monday to Friday) and is limited to 1 delivery address per order.


A delivery fee of R300 will apply to online orders that do not meet the free delivery criteria. Prices for delivery may vary in far reaching outlying areas.


Goods ordered and paid for online may, at your choice, also be collected from your nearest ElmMac. Please indicate on the order if you require this option.


ElmMac operates in terms of the requirements of the Consumer protection Act and our terms and conditions policy is aligned with it.


Should you find the need to return any item received from an online purchase, it is your responsibility to return it to a ElmMac store, with the original invoice and all the packaging and accessories. ElmMac will not be liable to collect the goods from you that has been delivered to you for any reason whatsoever. ElmMac will not be held responsible for any costs that may be incurred by you as a result from returning the product. This includes, but is not limited to, loss of income, loss of revenue, or any travel expenses.


ElmMac will accept goods back for credit within 48 hours of delivery if it is in exactly the same state and condition that it was when it was originally supplied to you. This includes but is not restricted to all packaging and accessories.


Most goods that are defective when purchased or fail due to a manufacture fault, or do not comply with safety and quality standards will be swapped out, credited or exchanged within a 7 day period from date of delivery.


Warranty on all goods will not be valid at all if the serial number has been removed, altered, modified, damaged, erased or marked in any way whatsoever.


Excluded from the 7 day swap out are –

o   Items that were purchased by special order arrangement

o   Software

o   Consumables

o   Any items that show sign of misuse or abuse

o   Goods that are susceptible to power surges

o   Accidental damage

o   Goods that are not able to be comprehensively tested in store by a ElmMac technician due to suppliers warranty policy such as printers, monitors, modems, speakers, scanners, laptops, tablets and uninterrupted power supply units.


Before an item excluded from the 7 day swap out can be repaired, refunded or replaced, it sent to original suppliers for testing. No repair, refund or replacement will be issued before the testing or a detailed report issued of the items is complete and has been reviewed by the authorised repair centre. ElmMac will not be held responsible for loss of any nature that may occur during this period of testing and assessment whether it is loss of earnings, travel, warranty or any other cause