Privacy Policy

ElmMac Pty Ltd, together with its subsidiaries and affiliates (including ElmMac Software Developers) and its web presence at elmmac.co.za and any related domains (collectively “ElmMac”, “we”, “us” or “our”), is committed to respecting your privacy. This Privacy Policy describes how we collect, use, store, share and protect personal information you provide to us through this website, through forms, and while interacting with us at events and campaigns.

1. Collection of Personal Data

1.1 Personal information we process

“Personal Information” means any information relating to an identifiable person. You can browse most of our website without providing any personal information. We collect personal information when you choose to share it with us, including:

Information you submit through forms on our site, such as your name, email address, phone number, designation and company.
Information about your device and visit, such as IP address, operating system, browser type, and information collected via cookies (see our Cookie section below).
Job application details if you apply for a role advertised on our site.

2. How we use your personal data

We use personal information for the following purposes:

To provide better usability, troubleshooting and site maintenance.
To understand which parts of the site are visited and how frequently.
To deliver relevant content based on your preferences.
To process job applications.
To respond to your queries and requests for products and services.
To carry out client communication, service delivery, billing and administration.
To perform data analysis and to maintain sales leads.
To run marketing or promotional campaigns and build brand awareness.
To market relevant products and services based on a legitimate business interest.
To fulfil our contractual obligations.

3. Legal basis for processing

We process your personal data where we have a legitimate business interest, where you have given consent, where processing is necessary to perform a contract with you, or where required by law. Typical contexts include:

Communication. Administering services you have requested, providing customer support, processing transactions and sending updates or marketing material you have agreed to receive.
Advertising. Carrying out advertising and market research based on behavioural metrics, location and demographic data, including allowing approved partners to tailor advertising.
Activity tracking. Tracking your activity on our digital platforms to personalise your experience.
Optimisation. Operating, improving and maintaining our site, and preventing fraud and abuse.
Data sharing. Sharing your information with third parties with whom we have contractual relationships in order to deliver services to you.

ElmMac does not share your personal data with third parties for marketing purposes without your prior permission. We may share your personal data with:

ElmMac group companies;
Business partners we work with to deliver services;
Service vendors and hosting providers;
Authorised third-party agents; and
Contractors who help us run our business.

Where personal data is transferred outside the country in which it was collected (including outside the European Economic Area where relevant), we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions to protect your information.

5. Cookies

Our website uses cookies and similar technologies to remember your preferences, analyse traffic and improve your experience. You can configure your browser to refuse cookies, although some parts of our site may not function correctly without them. Please refer to our Cookie Policy for more detail.

6. Your rights

Subject to applicable law (including POPIA in South Africa and the GDPR in the EEA), you have the following rights in relation to your personal information:

Right to be informed about our processing activities.
Right of access to the personal information we hold about you.
Right of rectification if information is inaccurate or incomplete.
Right to erasure where there is no overriding legal basis to retain it.
Right to object to processing, including direct marketing and automated decision-making.
Right to restriction of processing in certain circumstances.
Right to data portability in a structured, commonly used and machine-readable format.
Right to withdraw consent at any time where processing is based on your consent.
Right to lodge a complaint with a supervisory authority.
Right to nominate a person to exercise these rights on your behalf in the event of death or incapacity.

We may need to verify your identity before responding to a request. You can exercise these rights by contacting us at [email protected].

7. Security of your personal data

We implement reasonable administrative, physical and technical safeguards to protect personal information from unauthorised access, use, alteration or disclosure. No system can be guaranteed 100% secure, so we encourage you to use strong, unique passwords and to notify us immediately of any suspected compromise of your account.

8. Retention of your personal data

We retain personal information only as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, or is needed for directly related legitimate business purposes.

9. Partner and third-party websites

Our website may link to third-party websites and services. ElmMac is not responsible for the privacy practices or content of those third parties. Please review their privacy notices before providing them with personal information.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be available on our website with an updated effective date.

Contact

For questions about our privacy practices or this notice, please contact our Data Protection Officer at [email protected].

See also: Terms of Service · Refund Policy