Tech Support

We Give 6 Months Free After Sales Support Service to All Our Customer’s Software or Websites or Mobile Apps Development Projects

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South Africa +27 (0) 78 641 1181 support@elmmac.co.za
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IT Support Services | IT Support Insurance Cover Plans | In Durban KwaZulu Natal | South Africa

IT Support Services | IT Support Insurance Cover Plans | In Durban KwaZulu Natal | South Africa

IT Support Services | IT Support Insurance Cover Plans | In Durban KwaZulu Natal | South Africa

The Automated IT Support Solution distinguishes between proactive and reactive IT Support, unlike point solution which typically only controls single functions in a closed domain-based network or data center. This typology enables a single framework for the implementation of IT policies, procedures and methods across highly distributed Wide Area Networks.

 

By combining Automated IT Service Delivery with a comprehensive Business and Technology Strategy, Clients can transform their business without limits.

Benefits of this unique approach to real-time, web-based IT Management & Support are to:

 

• Enable immediate access to all “linked” IT assets from a single Web interface.
• Securely take charge of Client’s infrastructure and transparently and remotely manage servers, desktops, notebooks and embedded systems, from a central management & support console.
• Maximize staff productivity by addressing support immediately.
• Provide a very secure 256-bit encrypted tunnel for remote Management & Support.
• A cost-effective solution for managing, controlling, analyzing, planning and administering IT System Support.
• Exploit best of bread technology to optimize and expand proactive support solutions.
• Add greater support management value than domain-bound support technology.

 

Automated IT Support Solution

 

Ideal for growing and distributed businesses around the globe that want to streamline IT systems management and automate operational support. Concept of effective outsourcing of non-strategic functions provides Clients the opportunity to enter into a partnership with About ICT and outsource the responsibility of IT Management and Support. Clients can benefit immediately from access to skilled staff without the normal costs associated with recruitment, management and training to stay abreast with technology.

A Service Level Agreement (SLA) methodology is used to execute the IT Management and Support that establishes a long standing relationship with the Client. SLA provides About ICT the opportunity to present lower rates when compared to the standard industry rates charged for Ad-hoc IT Support.

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