Deliveries are subject to withdrawal due to health and safety risk, unavailable parking, excessive distance from parking to offloading area, access unavailability, delivery abuse or misuse in any manner.
Delivery is free for every purchase made over an invoice value for goods over R3500.00+ (Three thousand and five hundred rand) including VAT and is within 5km’s of an ElmMac store, this excludes repairs. Goods must be signed for upon delivery by yourself or your nominated person that is over the age of 18. Deliveries will take place during office hours (9am to 5pm Monday to Friday) and is limited to 1 delivery address per order.
A basic delivery fee of R300+ will apply to online orders that do not meet the free delivery criteria. Prices for delivery may vary in far reaching outlying areas.
Goods ordered and paid for online may, at your choice, also be collected from your nearest ElmMac store, Please indicate on the order if you require this option.
Shipping Charges or Costs are Unrefundable as these are spent on fuel or gas costs.
Shipping or Courier costs are one way trip costs not to and from incase of repairs
- We ship all over the South Africa. Just buy and enjoy our great service, we ship direct to your door.
- Our handling time is 1-4 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We charge very low shipping fees for our customers to save you even more money.
3.Flat Rate Shipping takes about 3 to 14 business days to reach destination address. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
- For Standard Rate Shipping, it usually takes 7 -14 business days to most destination addressed. The tracking number will usually be trackable on the respective courier website 1 to 2 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient.
- For Expedited/Express Rate Shipping, we ship by DHL, UPS, Posta Express or other express delivery shipping depending on your location; shipping time is 1 - 3 business days.
What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product's quality. Please note that different items are subject to different processing times. Generally, the average processing time is 1 business day (approximately); however, this is dependent on the item's stock status. For small quantity orders, the processing time is 1 business day while large quantities can take approximately 3 business days to process.
- Processing time: In order to guarantee the quality of products, ElmMac has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.
- Due to the weight and size limit on items imposed by ICASA, not all items are eligible. Some items can only be dispatched by Standard Rate Shipping and Expedited Rate Shipping. We apologize for any inconvenience.