FAQ

What Areas Does ElmMac Service ?

We cover or service the whole of Durban and its outlying areas including Kwazulu Natal and its major cities. ElmMac also does deliver Tangible Products to the rest of South Africa and the world through its courier partners like DHL, UPS, Delivery Express, FEDEX, Skynet and Post Net. ElmMac Does also deliver electronically to its...

FAQ

What services does ElmMac offer?

In a nutshell, we offer Walkin ITSupport service | Onsite and Drop-off support | Sales, Upgrades, Repairs Of Computers, Laptops, Apple Macs & Devices, Hardware & Software , IT & Computer Accessories | Networking Services | VoIP & Voip Servers Setups, Support Services | Managed IT Services & Support etc .  That includes a vast...

FAQ

Do you offer a warranty with your service?

Yes, 60 days for computers and 6 months for smartphones, tablets, and watches.  That being said, feel free to ask us questions or bring up follow-up issues beyond that time as well.  We are not sticklers with warranty dates, and want to ensure you are satisfied with our service and your computer. We are committed...

FAQ

Is there a wait time for onsite service requests?

Absolutely not!  We have a team of 25 onsite technicians so we can accommodate all last-minute requests for the same day.  We realize it’s a hassle when your computer or IT network is not functioning normally.  So, we are ready to dispatch one of our qualified computer IT experts to you as soon as possible....

FAQ

How much do we charge for our Services ?

Drop-off | Walk-in repairs receive a free diagnostic, relaying the exact flat fee cost for your approval.  We will need to see it first before being able to provide the exact rate.  Onsite visits are based hourly and on the level of service.

FAQ

Why should I choose ElmMac For My ITSupport?

You will not find another technology support company with comparable experience, professionalism, affordable rates, and quick turn around time.  We value each customer’s job, project, or issue as if it was our own and dedicate our full energy and expertise in over-exceeding expectations.